Informal – Email 1, they didn’t work, I got some headphones, I sent them back, You swapped them, I got another pair, I’m so angry, I want all my money back, if you need more information, I want the chance to chat about this, Call us, We’re sorry about the problem, Formal – Email 2, they did not work, I bought some headphones, I returned them to you, You exchanged them, I received another pair, I am very disappointed, I would be grateful if you could send me a full refund, if you require further information, I would like the opportunity to discuss this, Please contact us, We apologise for the problem

Focus 2 Unit 7.7 formal\informal

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