What is the guiding philosophy and purpose of using CPI? - Care, Welfare, Safety, and Security for ALL, What are the behavior levels and approaches? - A, S, D, D, R, S, T, T- Anxiety and Support, Defensive and Direction, Risk Behavior and Safety Intervention, Tension Reduction and Therapeutic Rapport, Why use a Supportive Stance? - Communicates Respect, Appears Nonthreatening, Maintains Safety , What two things should you consider when assessing risk? - Severity and Likelihood , What are the steps in the Verbal Escalation Continuum? (Think Kite) - Q R R I T- Questioning, Refusal, Release, Intimidation, and Tension Reduction, What is the value of learning the 4 behavior levels? - Intervene early and appropriately, Avoid Crisis, and Avoid Overreacting and Underreacting ,

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