Your computer screen suddenly freezes and then turns off. You cannot do any work., A) missing documents, B) computer crashes, C) delivery delays, D) difficult customers, A client is calling and shouting. He says bad words and is very angry., A) rude people, B) changes to orders, C) always being busy, D) machinery not working, You have meetings from 9 am to 6 pm. You have no time for lunch or a coffee break., A) delivery delays, B) always being busy, C) missing documents, D) difficult customers, You need to print a contract, but you cannot find the file on your computer or in your desk., A) computer crashes, B) missing documents, C) changes to orders, D) machinery not working, A big machine in your factory stops and doesn't move. Production has to stop., A) delivery delays, B) computer crashes, C) machinery not working, D) difficult customers, Your customer ordered a black phone case, but now he wants a white one., A) changes to orders, B) rude people, C) always being busy, D) missing documents, A truck with products for your shop is late. The products will arrive tomorrow, not today., A) delivery delays, B) computer crashes, C) machinery not working, D) rude people, A customer is never happy. You show him different products, but he says "no" to all of them., A) missing documents, B) difficult customers, C) always being busy, D) changes to orders.

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