1) A parent calls the program with a complaint regarding their child being involved in an incident. The Program Assistant director takes the call and does not file a report or tells the Program Director anything regarding the incident or call. How should the program Director approach this? 2) During afterschool hours, a participant is not feeling well. There isn’t a Program Coordinator. Group counselor approaches the office and see both Office Manager and Program Aide and ask who can contact the participant’s parent/guardian? The office manager is inputting an application in our DYCD connect website. Who contacts the participant’s parent/guardian? 3) Kim has been working at the after school for quite sometime now. She is very passionate about her job and it shows in everything that she does. She recently got paired with a counselor who doesn’t have as much work experiences as her when it come to working at an after school. So instead of guiding her in a way in which she would be learning, Kim babies her counselor because she feels like she wouldn’t be able to handle the pressure of the work place. And because of this, it stop the counselor from showing her full potential at work. 4) It’s Monday and our Office Manager is helping a parent that came in and needs help filing the application. Group Leaders and Group Counselors are asking for their attendance because attendance are not in their cubby. The office manager didn’t anticipate on taking that much time with this parent. Should the Group Leader wait for the office manager to ask for their attendance or ask the Program Aide for their attendance? 5) It’s 6:10pm and a child is sitting outside the office, waiting to be picked up. Group Leaders and Group Counselor have all left and Director and Assistant Director are both in a meeting with MS117. He is under whose supervision? Office Manager or Program Aide? 6) Jasmine is a super prepared individual. She likes to have everything planned out for her group, so she does most of the lesson planning and activity preps alone. Ashely, her counselor, notice this and just let jasmine do her thing because she doesn’t want to ruin jasmine’s flow, plus its really less work on her end since jasmine does it all. Ashely sits back and waits for Jasmine tell her when she needs her to do something, and even when jasmine tells Ashely to do something, she doesn’t give her 100% control over it. Basically, giving Ashely no voice in what happens in the group. 7) The Program Director is responsible to maintain and organize the Co-locator program. The Program assistant director asked for an update on the Co-locator program. Is the program assistant director wrong for asking for the update or not? 8) Jack is another group leader who is very passionate about what he does. He received a new counselor who has little experience working with kids because of his summer jobs. However, this counselor was very quiet when it came to planning lesson plans and activities for the group. Instead of just taking control and letting the counselor not engage in the planning processes, Jack gave the counselor the space where he could create lesson plans and execute them He should him the everything that he need to know even gave him a copy of things he had done so the counselor could use them as a guide. Of course, it wasn’t easy for the counselor, but Jack never let the counselor feel alone, and made it known that he was all there to help. 9) Program Director makes arrangements in the school building with custodians, this can affect the daily schedule. The program director fails to update the Program assistant director who is responsible for evening youth programs. How should the Program Assistant director approach this?

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