Beliefs, All hard work pays off, People can't change, Success is a matter of luck, The customer is always right, Feelings, Angry, , Excited, Frustrated,, Calm,, , Joyful, Actions, eating , smiling, playing, Values, Honesty, , Respect,, Collaboration,, Integrity,, Hard Work, Behaviors, Shouting at a colleague, Arriving on time, Helping a customer, Checking email frequently.

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