Role of the operations department - Make the product, manage quality, purchase raw materials, Name the 7 elements of the Purchasing Mix - Price, Location, Lead time, Quality, Quantity, Reliability, Reputation, What is meant by lead time - Time taken between order being placed and order being received, Name the methods of production - Job, Batch and Flow, Define job production - Unique items made from start to finish, Examples of job production - Making a wedding dress, building a house, Advantages of job production - High quality product, customise orders, Disadvantages of job production - Production costs likely to be high, Longer time to make, Define batch production - Products are made in groups, Example of batch production - Bread, paint, shoes, Advantage of batch production - Wider range of products that appeal to different customers groups, Disadvantage of batch production - Downtime between production of different batches can increase costs, cleaning between batches, Define flow production - Continuous production of identical products, uses assembly line, Examples of flow production - Cars, Bikes, Mass produced items, Advantages of Flow production - Economies of scale, automation saves money, Disadvantages of Flow production - No bespoke products, high initial costs, workers are bored of repetitive work, Define Labour intensive - Products are made using human workers, Define Capital intensive - Products are made using machinery, Benefits of ensuring managing quality - Attract and retain happy, loyal customers, build a good reputation, increased profits, Define Quality Inputs - Good quality raw materials make better quality products, Define Quality Control - Inspect products at the end of production, Define Quality Management - Everyone is involved in improving quality, Name methods of ethical operations - Fair trade, Fair wages, Recycling, Safe working conditions, Name technology used in Operations - CAD, EPOS, GPS, Internet,

S3 Operations

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