I’d like to make a complaint about …, I have an issue with …, This has caused serious inconvenience., I’m frustrated because …, I’m getting irritated as …, I’m absolutely furious about …, the way this was handled, the delay in service, the staff’s response, We don’t see eye to eye on …, I’m afraid I have to contradict that., That explanation clashes with …, I want to clarify the situation., I expect a clear explanation., what I was promised, your company policy, the information I was given, Two members of staff seemed to gang up on me., The situation became humiliating., I felt I wasn’t being taken seriously., I asked a manager to intervene., I requested further assistance., I asked for the issue to be reviewed., due to poor communication, because of a lack of coordination, because no one took responsibility

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