What factor determines the effectiveness of a hotel's organizational structure?, Through active marketing campaigns and increased advertising, Through an increase in the number of employees and an increase in workload, Through a clear distribution of authority, responsibility and functional tasks, Through the expansion of the material and technical base and the modernization of equipment, What are the results of corporate culture in hotel operations?, By increasing capital investments and rapidly increasing profits, By reducing the tax burden and reducing costs, By radically changing the pricing policy and expanding the segment, By increasing employee loyalty and strengthening service stability, Which principle is the existence of an evacuation plan based on?, On the principle of forming a competitive advantage and strengthening the image, The principle of maximizing profits and increasing revenue, The principle of price differentiation and segmentation policy, The principle of ensuring safety and taking preventive measures, The Front Office employee did not fully fulfill the SOP requirements when registering a guest. The guest later objected on the terms of the payment. What is the main problem in this situation? , When the guest's personal financial discipline is not sufficiently developed, When non-compliance with standard operating procedures creates risk and conflict, When the marketing and advertising policy is poorly formulated, When the pricing policy does not correspond to market competitors, What is the main function of internal regulations?, From strengthening labor discipline and ensuring operational stability, From developing a marketing strategy and strengthening advertising activities, From forming and financing investment projects, Revise pricing policy and expand segmentation, How is the role of the Housekeeping department in the service system assessed?, As a supporting structure that develops a marketing strategy, As a financial structure implementing investment policy, As an independent body performing external audit and control functions, Guest as an operational link that directly affects satisfaction levels, What is the importance of primary safety instructions in management?, By reducing risk factors and preventing legal risks, By improving marketing strategy and developing the brand, By increasing service prices and increasing revenue, By seasonally regulating the flow of guests, What is the main function of the General Manager?, Only from developing and monitoring advertising campaigns, Ensuring effectiveness by combining strategic and operational management, Checking the appearance of employees and monitoring discipline, From preparing financial statements and calculating taxes, Housekeeping has not completed the room cleaning, but Front Office has marked the room as "ready" in the system. When the guest was settled, the few identified. What management problem does this situation represent? , Insufficient marketing communications, Lack of interdepartmental coordination and information exchange, Lack of investment resources and financial constraints, Inconsistency of pricing policy with market competitors, How is the main activity of the hotel described?, As an industrial activity based on the production of tangible products, As a means of satisfying the need for temporary residence through intangible services, As a system that carries out financial intermediation operations, As an infrastructure sector providing capital construction services, What is the main purpose of a corporate identity system?, Reducing the tax burden and cutting costs, In increasing investment flow and expanding financing, In expanding marketing segmentation and changing the price, In shaping the brand image and building customer trust, What happens if the boundaries of authority and responsibility are not clearly defined?, Service disruptions and irresponsible behavior occur during the service process, Marketing efficiency increases automatically, Capital investment volume increases rapidly, The tax and financial control process is simplified, What function does the employee appearance standard serve?, Speeds up the process of preparing financial statements, Enables planning of investment projects, Serves to deepen marketing segmentation, Provides visual identity and forms a professional image, During an emergency, the exit was blocked due to the fact that the evacuation corridor was temporarily used as a warehouse. What principle does this state indicate a violation?, The principle of developing a marketing strategy and strengthening advertising policy, The principle of expanding investment flows and increasing financing, The principle of implementing security and preventive measures, The principle of implementing price differentiation and segmentation policies, A corporate guest was placed based on the contract rate during the check-in process, but due to the PMS system not updating the rate information, the wrong price was applied and revenue loss occurred. Which risk does this situation represent?, The risk of a decline in brand positioning due to incorrect marketing segmentation, PMS revenue leakage risk due to non-updating of tariff data, Capital efficiency risk due to weak investment strategy, Risk of image damage due to violation of employee appearance standards, During the booking process, the employee did not enter the guest's special requirements into the PMS system, resulting in the loss of the ability to provide individual service upon arrival and a decrease in satisfaction levels. What does this situation indicate?, Indicates that the internal audit mechanism is not functioning adequately, Indicates that marketing communication is poorly organized, Guest profile management and data integration are not well managed, Indicates a decline in service quality due to lack of investment resources, At Check-out time, a double transaction is detected in the guest account, while the employee cannot quickly check billing information and delays the problem. What management conclusion does this situation require?, The need to increase the marketing budget and expand the advertising policy, The need to strengthen PMS transaction verification and billing control, The need to diversify investment projects and increase capital inflows, The need to lower pricing policy and expand the segment, Although the guest was marked as a VIP in the system, the employee did not use this information and provided standard service, resulting in a lack of personalized service. What does this mean?, Means that internal procedures and uniform standards are not adequately controlled, Means that investment planning and capital allocation are inadequate, Marketing segmentation is poorly designed, Insufficient strategic use of CRM and PMS data, When Overbooking occurred, the visitor was redirected to another hotel, but there was discontent as the compensation policy and the transportation issue were not clearly explained. What professional principle does this situation indicate a violation?, Indicates that the service recovery protocol and guest satisfaction guarantee are not fully implemented, Indicates that the investment management and financial planning policy is violated, Marketing segmentation and price differentiation are misapplied, Internal uniform standards and external image control are lax, During the phone conversation, the employee did not follow professional etiquette rules, and the guest chose another hotel. Which management conclusion justifies this situation?, Justifies the need to update and technically modernize the PMS system, Justifies the need to develop the communicative competence of front office employees, Justifies the need to increase investment and expand capital investments, Justifies the need to revise pricing policy and lower tariffs, The payment card was not pre-authorized during the check-in process, resulting in insufficient funds at check-out and a financial risk. What risk does this situation represent?, Represents the risk of improper implementation of marketing strategy and segmentation policy, Represents the risk of improper organization of investment planning and capital management, Represents the risk of lax internal standards and external image control, Represents the risk of violation of the financial guarantee and payment security protocol, The practitioner maintains a daily observation, but only describes the processes and does not draw analytical conclusions, as a result of which a systematic assessment is not formed. What does this condition indicate?, Indicates that the skill of working with the PMS program is fully formed, Indicates that the check-in and check-out process is fully mastered, Reflective analysis and analytical competence are insufficiently developed, Investment indicators and financial statements show that they are properly maintained, The guest complaint was forwarded to another department, but the Front Office did not monitor the final outcome, and the problem recurred. What systemic problem does this situation represent?, The marketing monitoring system and advertising control represent a problem with poor performance, Investment management and capital allocation represent a problem with poor organization, Ownership mentality and complaint follow-up mechanism are not working properly, which represents a problem, Price differentiation and segmentation policy are not being applied correctly, which represents a problem, What is the most important control step in the booking confirmation process?, Marketing segmentation and advertising strategy review step, Date, rate and guest information verification step in the PMS system, Stage of determining sources of financing for investment projects, Stage of implementing uniform standards and external image control, What does a high percentage of canceled bookings indicate?, It indicates that the marketing audience is not properly analyzed and the process is not properly analyzed, Indicates that the investment planning mechanism is not effectively organized, Cancellation policy and rate terms indicate that there is an unoptimized process, The internal control and audit mechanism shows that it has not been functioning consistently, What is the main purpose of the overbooking strategy?, Indicates the goal of reducing marketing costs and increasing advertising effectiveness, Indicates the goal of reducing investment risks and stabilizing capital flows, Internal audit means the goal of strengthening control and tightening procedures, Means the goal of maximizing revenue by taking into account no-show and cancellation rates, What does the occupancy rate indicator represent?, Represents the ratio of the number of occupied rooms to the number of available rooms, Represents the ratio of marketing costs to total revenue, Represents the ratio of investment costs to net profit, Represents the ratio of the number of employees to the flow of guests, What does the term "tourist service" mean in the hotel business?, A set of services that ensure a comfortable stay for a tourist, Financial management system of a hotel enterprise, Investment process for the development of tourist infrastructure, State system of regulation of the tourism sector, What is the main purpose of tourist registration (check-in) at the hotel?, Conduct marketing analysis of tourist flows in the region, Determine the investment value of the hotel room stock, Confirmation of booking, registration of residence and accommodation of a tourist, Evaluation of the effectiveness of a hotel advertising campaign, What functions do travel agencies perform?, Manage the tourist infrastructure of the destination, Control the quality of hotel services in the area, Sale of tourist products created by tour operators, Government investment management in tourism, What is the main goal of developing tourist infrastructure?, Increase tax revenues from the tourism business, Improving the convenience, availability and quality of tourist services, Increasing the number of tourist companies in the market, Expanding investment programs in the tourism sector, What does the term “sustainable tourism” mean?, Tourism that takes into account ecological, social and economic factors, Tourism focused solely on profit, Tourism based solely on mass tourist flows, Tourism financed solely by public investment, What role does a tour guide play?, Manages the financial flows of a travel company, Develops marketing strategies for the travel business, Provides information to tourists and conducts excursions, Monitors investment projects of tourist infrastructure, What role does a tourist destination play in tourism?, Source of Investment Capital for the Tourism Business, Center for Financial Regulation of the Tourism Sector, Region Attracting Tourists with its Resources and Infrastructure, Organization that oversees the activities of travel companies, What is the main task of revenue management?, Maximize revenue through pricing and demand management, Manage investment projects in the hotel business, Monitoring the technical infrastructure of the hotel, Managing corporate culture and personnel policy, What does the occupancy rate indicator mean?, Average revenue per room per year, Percentage of occupied rooms to total room stock, Share of employees in operational activities, Share of marketing costs in the total budget, What does the term "room inventory" mean in hotel management?, List of employees working in the room inventory, Total number of rooms available for sale in the hotel, List of guests currently staying at the hotel, List of services provided to guests, What is the main source of income for most hotels?, Income from conference services and business events, Income from hotel restaurants and banquet halls, Revenue from the sale of rooms and the placement of guests, Revenue from the rental of commercial premises in the hotel area, What does the term "no-show" mean in the hotel industry?, A guest who has made a reservation for a stay, A guest who has extended their stay at a hotel, Guest who did not arrive at the hotel even though the reservation was available, Guest who canceled the reservation in advance through the system, How is quality of service monitoring carried out in hotel services?, Through regular monitoring of guest feedback, audits, and service standards, By expanding marketing and advertising strategies and increasing the audience, By increasing investment capital and increasing financial flow, By modernizing technical infrastructure and updating equipment, What is the focus of strategic planning in hotel management?, Forming a long-term competitive advantage and setting a direction for development, Expand marketing and advertising campaigns and increase audience, Increase investment capital and expand financial flow, To upgrade technical infrastructure and modernization of equipment, What determines the balance between service quality and price in hotel services?, The level of competitiveness in the hotel market, Total investment capital, Marketing advertising budget amount, Technical infrastructure modernization level, What does reputation management mean in hotel services?, Manage image by monitoring online ratings and guest feedback, Expand the audience by increasing the marketing advertising budget, Expand the infrastructure by increasing the investment capital, Modernize the technical service system, What role does a CRM system play in hotel services?, The role of expanding marketing advertising and increasing the audience, The role of analyzing guest data and personalizing the service, The role of managing investment capital and reducing financial risks, The role of upgrading technical infrastructure and modernizing equipmentThe role of upgrading technical infrastructure and modernizing equipment, What is the importance of "guest feedback" in hotel services?, It allows you to assess service quality and improve processes, Has the potential to expand marketing and increase audience, Has the potential to attract investment capital and increase cash flow, Has the potential to modernize technical infrastructure, What does the service chain (service chain) mean in hotel services?, Investment capital management and financial control system, Hotel marketing strategy and advertising policy system, A system of service stages from arrival to departure of a guest, Technical infrastructure renewal and equipment management system, What does "benchmarking" mean in hotel services?, The process of assessing performance by comparing it to the activities of competitors, Increase audience by expanding marketing and advertising campaigns, Expand infrastructure by increasing investment capital, Simplify the process by automating maintenance, What is the role of training in improving the quality of hotel services?, Improving the professional competence of employees and improving the quality of service, Expanding marketing and advertising strategy and increasing audience, Attracting investment capital and expanding financing, Modernizing technical infrastructure, What does risk management mean in hotel management?, The process of identifying potential risks and reducing their impact, The process of strengthening marketing promotion and expanding the audience, The process of increasing investment capital and expanding financing, The process of modernizing technical infrastructure, What does innovation in hotel services serve?, Full automation of technical maintenance, Improving service efficiency and creating a competitive advantage, Reduce marketing budget and reduce advertising spending, Reduce investment capital and cut costs, What does the concept of "customer loyalty" mean in hotel services?, The level of repeat visits and brand loyalty of guests, The level of distribution of investment capital to hotel operations, The level of marketing and advertising effectiveness indicators, The level of the technical infrastructure modernization process, What is the goal of "yield management" in hotel management?, The goal of optimizing price and availability based on demand forecasting, Expanding marketing and advertising to increase audience, Expanding infrastructure by increasing investment capital, The purpose of modernization of the maintenance system, What indicator is important in assessing the quality of hotel services?, Customer satisfaction and service quality index indicator, Total investment capital indicator, Marketing advertising budget amount indicator, Technical equipment growth rate, What does the concept of "touch point" mean in hotel operations?, Each point of contact between the guest and the service system, The control point at which the hotel's financial statements are generated, Marketing advertising distribution communication point, Financial management point where investment capital is distributed, What does personalization mean in hotel services?, Expand hotel marketing budget and update advertising strategy, Implement an individual service process tailored to guest needs and preferences, Upgrading technical infrastructure and modernizing equipment, Financing investment projects and increasing capital inflows, Which factor is the most important in shaping the image of a hotel?, Only the factor of a large advertising budget, Only the factor of a high level of investment capital, The architectural design of the hotel building alone is a factor, Service quality, employee interaction, and guest experience factor, What is the goal of "yield management" in hotel management?, Expanding marketing and advertising to increase audience, Expanding infrastructure by increasing investment capital, The goal of optimizing price and availability based on demand forecasting, The goal of modernizing the technical maintenance system, What is the main factor that increases the competitiveness of hotel services?, Only the factor of large-scale marketing promotion, The factor of the combination of service quality, price and customer experience, Only the factor of high investment capital attraction, Only the factor of expansion of hotel infrastructure, What is the "service recovery" policy in hotel management?, To the process of reducing investment risks and diversifying capital, The process of strengthening marketing communications and increasing advertising volume, The process of modernizing technical infrastructure and updating equipment, The process of eliminating service errors and restoring guest satisfaction, What does diversification of services in tourism serve?, It serves to reduce marketing and advertising costs, It serves to reduce investment capital, Serves to increase revenue by expanding the range of tourist products, Serves to reduce technical infrastructure, What is the basis for monitoring service quality in tourism?, Based on the process of determining the size of investment capital, Based on the analysis of customer feedback, ratings and service standards, Based on the process of determining the marketing advertising budget, Based on the process of modernizing the technical infrastructure, What does the "check-out" process mean in hotel services?, Represents the process of checking a guest into a hotel., Represents the process of completing a guest's stay and issuing a bill., Represents the process of evaluating a hotel advertising campaign, Represents the process of analyzing investment projects, What does the development of transport infrastructure in tourism serve?, It serves the process of reducing investment capital, It serves to increase the ease of access to the destination for tourists, Only serves to increase hotel revenue, Only serves to expand marketing advertising, How is the intangibility of services manifested in tourism?, It is manifested in the ability to store the service product in a warehouse, The service is not available for preview or hold, The service is only available when sold with a tangible product, The service is only manifested in state control, What does KPI (Key Performance Indicators) mean in hotel management?, Marketing refers to indicators for evaluating advertising effectiveness, Refers to key indicators that measure the effectiveness of an organization's activities, Refers to a system that monitors the distribution of investment capital, Refers to a strategy for modernizing technical infrastructure, What is the purpose of a "loyalty program" in hotel services?, Helps reduce marketing costs, Helps increase investment capital, Helps encourage repeat visits and increase customer loyalty, Serves to modernize technical infrastructure, What does the "guest satisfaction index" measure in hotel management?, Measures the effectiveness of marketing costs, Measures the level of guest satisfaction with the service, Measures return on investment, Measures employee productivity, What does the multiplier effect mean in the tourism economy?, Only means increasing hotel revenue, Indicates that tourism spending also affects other economic sectors, Indicates only marketing effectiveness, Only indicates the income of transport services, What does the concept of "service quality" mean in hotel services?, Refers to the design of the hotel building only, Refers to marketing advertising only, Refers to the level of consistency between the service expected by the guest and the actual service, Refers to the amount of investment only, What does destination marketing mean in tourism?, Refers only to hotel advertising, Only means increasing tourist taxes, Refers to the process of promoting a region as tourist-friendly, Refers to the development of transport services only, What does the RevPAR indicator mean?, Refers to the ratio of Marketing efficiency and advertising profitability, Represents the ratio of investment return to capital efficiency, Represents the average revenue per available room, Represents the ratio of employee efficiency and productivity, What is the basis of the dynamic pricing strategy?, Refers to an approach based on the growth rate of investment capital, Indicates an approach based on strengthening the internal audit mechanism, Indicates an approach based on the principle of adjusting tariffs in response to changes in supply and demand, Refers to an approach based on increasing the marketing budget, What is the main function of the channel management system?, It consists in managing the process of diversification of the investment portfolio, Ensuring a process of synchronized price and availability management across various booking channels, Automating the internal audit process and strengthening control, The form consists of monitoring standards and strengthening the image, What measures will be taken if the no-show rate is high?, Measures will be taken to reduce investment costs and reallocate capital, Measures will be taken to stop the marketing campaign and reduce the advertising budget., Measures will be taken to tighten internal form standards and strengthen control., A risk mitigation measure is taken by introducing a prepayment or guarantee policy, What is the main function of the Front Office department?, Developing a marketing strategy and managing advertising policy, Consists of the function of receiving, accommodating and providing information services to guests, Consists of the function of financing investment projects and controlling capital flows, The function of modernizing technical infrastructure and upgrading equipment, What is the main task of the Housekeeping department?, Refers to the task of ensuring cleanliness and sanitation standards in the rooms, Refers to the task of organizing marketing campaigns and increasing advertising volume, Refers to the task of investment planning and financial reporting, Refers to the task of pricing policy formation and segmentation management, Food and Beverage (what is the role of the F&B department?), It is manifested in the role of investment capital management and financial risk reduction, Marketing segmentation development and advertising effectiveness improvement role, Food and beverage service organization and revenue diversification role, Technical service is manifested in the role of modernization and infrastructure development, What is the main task of the Sales and Marketing department?, The task is to strengthen internal audit control and establish order, The task is to study the market, attract customers, and generate revenue, Responsible for monitoring the cleanliness of the rooms and ensuring sanitary requirements, Responsible for repairing technical infrastructure and updating equipment, What is the main role of the Engineering (Technical Services) department?, Developing marketing campaigns and shaping the brand image, In the role of defining investment strategy and managing capital flows, In the role of ensuring the uninterrupted operation of the hotel infrastructure and troubleshooting technical malfunctions, In the role of price policy development and segmentation management, What function does Human Resources (personnel department) perform?, Performs the function of selecting, training employees, and managing labor relations, Performs the function of developing a marketing strategy and setting an advertising budget, Performs the function of planning investment projects and assessing financial risks, Performs the function of updating technical infrastructure and modernizing equipment, What does the Accounting (Finance Department) function mean?, It means the task of evaluating marketing effectiveness and analyzing advertising performance, It means the task of monitoring the cleanliness of the premises and ensuring sanitary standards, It means the task of maintaining financial records and controlling income and expenses, Technical maintenance management and infrastructure development refers to the task of, What does effective coordination between hotel departments ensure?, Ensures an increase in investment capital and an expansion of financial flows, Ensures the rapid implementation of a marketing campaign, Ensures continuity of service delivery process and customer satisfaction, Ensures simplification of form standards and increased internal control, What is the main task of the General Manager?, It is the task of monitoring the cleanliness of the rooms and ensuring sanitary requirements, The task of developing marketing and advertising and segmenting the market, The task of financing investment projects and managing capital flows, Coordinate the activities of all departments consists of the task of carrying out Management., What does the main function of the Reservation department mean?, Refers to the task of accepting, confirming and controlling the availability of reservations, Refers to the task of developing a marketing strategy and improving advertising effectiveness, Refers to the task of investment planning and financial risk management, Refers to the task of modernizing technical infrastructure and upgrading equipment, What role does the concierge service play?, It plays the role of managing the investment portfolio and increasing capital flows, It plays the role of organizing marketing campaigns and increasing advertising volume, It plays the role of providing additional information and individual services to guests, Financial and audit performs the role of maintaining reports and controlling income and properly distributing income., What consequences will arise if there is insufficient inter-departmental information exchange?, Increased investment efficiency and increased capital flow will occur, A marketing campaign will be implemented quickly, Service disruptions and customer dissatisfaction occur, Simplification of form standards and increased internal control occur, What do we mean by operational departments in hotel management?, We mean the structure that develops investment and financial strategy, We understand the structure that determines the marketing and advertising policy, We understand the structure that directly serves guests and generates revenue, We understand the structure that modernizes technical infrastructure and upgrades equipment, What are the support (supporting) departments?, Includes Front Office, security and Housekeeping departments, Includes Sales and Marketing departments, Includes HR, Accounting and Engineering departments, Includes Concierge and Reservation departments, How does the F&B department increase revenue?, It increases by increasing investment capital and expanding financial flow, Marketing increases by increasing advertising and expanding the audience, Increases by offering restaurant, banquet and additional catering services, Increases technical infrastructure and equipment upgrades, What does collaboration between Housekeeping and Front Office provide?, Ensures reduced investment risk and increased capital efficiency, Ensures marketing segmentation expansion and advertising effectiveness, Ensures quick room status updates and timely guest check-in, Ensures the rapid preparation of financial statements and audit control, Hotel revenue is increasing, occupancy is high, but guest satisfaction index is declining. Analysis showed that Front Office is working efficiently, but Housekeeping is falling short of standards due to workload. Which strategic decision is most appropriate in this situation?, Increasing the marketing budget and further expanding demand is a strategic decision, Reducing investment capital and minimizing costs is a strategic decision, Balancing operational load and redistributing departmental resources is a strategic decision, Increasing pricing policy and moving to the premium segment is a strategic decision, Hotel occupancy at 92% level. Income is growing. But the Guest Satisfaction Index is declining. What systematic change does it make sense for General Manager to make in the first place?, Continue the strategy of increasing marketing volume and maximizing high demand, Separate F&B revenue as a standalone center and separate it from operating expenses, Reduce expenses by increasing pricing policy and move to the premium segment, Redesigning the balance between operational load, human resources, and service quality, The restaurant is making a lot of money from outside guests. But the hotel's internal guests are queuing up for breakfast. The financial report is good, but the Booking rating is falling. Which decision considers the most strategic, long-term consequences?, Allocate separate time for external guests to the restaurant and limit internal guests, Increase operational speed to maximize restaurant revenue, Integrate F&B operations with hotel overall value proposition, Further expand the external audience and strengthen the brand through marketing, According to HR data, Front Office employees are leaving their jobs frequently. Financial performance is good. Guest complaints are increasing, but revenue is not decreasing. The General Manager is deciding between short-term profits and long-term stability.Which approach is more systemically sound?, Control operating costs by reducing the payroll, Reduce employee workload by increasing prices, Reducing marketing costs and focusing on internal processes, Strengthening the strategic link between employee stability and service quality, The Security division has established strict controls: multi-check, input-output monitoring, ID request. Improved safety performance. But guests comment on the" uncomfortable atmosphere". Which decision represents balanced management?, Prioritizing guest experience while maintaining maximum safety, Relaxing control and minimizing security, Invisibly integrating security processes into the guest experience, Positive interpretation of strict guest control through marketing, All departments are meeting KPIs: Front Office - fast check-in Housekeeping - cleaning standards met F&B - revenue increased Sales - high occupancy But net profit and brand rating are falling. Which conclusion reveals the deepest management problem?, The conclusion that it is necessary to expand marketing segmentation, The conclusion that it is necessary to increase investment capital, Conclusion: There is a need to modernize the technical infrastructure, Conclusion: The department's KPIs are not aligned with the overall strategic goal, What is the economic characteristic of a tourist product?, It is manifested in the ability to be stored in a warehouse as a material reserve, It manifests itself in the fact that it is produced and consumed simultaneously, It manifests itself only in the form of long-term investment, It is only manifested in the process of state regulation, What is the basis for a dynamic pricing policy in optimizing hotel revenue?, It is based on the principle of monitoring the growth rate of investment capital., It is based on the principle of setting a tariff in accordance with changes in supply and demand., Based on the principle of strengthening the internal audit mechanism, Based on the principle of updating form standards, What problem does seasonality in tourism pose for management?, It poses the problem of a constant increase in marketing effectiveness, Causes the problem of rapid depletion of investment capital, Causes the problem of constant modernization of technical infrastructure, Uneven distribution of demand and resource load creates a problem, What strategy is most appropriate during a period of reduced seasonal demand in tourism?, Strategy to maintain revenue by sharply increasing prices, Strategy to stimulate demand through additional service packages, Strategy to completely stop investment costs, Cost reduction strategy through staff reduction.

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