Arrival, The date of arrival (check-in) at the hotel for both reserved guests and walk-in guests., Cancellation, A cancellation made by the guest, indicating that they will no longer be using the hotel’s facilities, if made before the check-in time, will typically incur a certain fee., Receptionist, The key player in the FO! Hotel staff responsible for welcoming guests, managing room keys, and handling guest administrative processes., Reservation, The process of booking a room made by a guest well in advance of their arrival date., Walk-in Guest, A guest who arrives at the hotel directly to book a room on the same day, without making a reservation in advance.

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