Passive, Toby says nothing, guesses, and writes one sentence., He might not do enough because he did not get the information he needed., Aggressive, Toby says, “That makes no sense. You never explain anything.”, The other person may feel blamed or annoyed., Assertive, Toby says, “When you say detailed, do you mean a few sentences or a full paragraph?”, Calm, clear, and specific.

Passive, Aggressive, or Assertive?

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