We need to hire ___ assistant for the sales team. A / AN / THE / —, AN : assistant starts with a vowel sound: AN assistant, She usually travels to work by ___ bus. A / AN / THE / —, —: We usually use zero article with transport after by: by bus, by car, by train, I spoke to ___ customer who had a problem with the order. A / AN / THE / —, A : This is the first time we mention this customer: A customer, ___ customer from yesterday called again this morning. A / AN / THE / —, THE : Now we know which customer: THE customer from yesterday, He gave us ___ useful suggestion during the meeting. A / AN / THE / —, A : Useful starts with the consonant sound /juː/, like you, so: A useful suggestion, We are planning to open ___ office in Austria next year. A / AN / THE / —, AN : office starts with a vowel sound: AN office, ___ office on the third floor is being renovated. A / AN / THE / —, THE : We know which office: THE office on the third floor, She has ___ experience in project management. A / AN / THE / —, — : Experience is uncountable here: She has experience, Could you send me ___ invoice for last month? A / AN / THE / —, THE : A specific invoice: THE invoice for last month, I need to buy ___ umbrella because it is going to rain. A / AN / THE / —, AN : Umbrella starts with a vowel sound: AN umbrella, We had ___ lunch with a potential client. A / AN / THE / —, — : Meals usually take zero article in general expressions: have lunch, ___ lunch we had yesterday was excellent. A / AN / THE / —, THE : A specific lunch: THE lunch we had yesterday, They work in ___ marketing department. A / AN / THE / —, THE : A specific department in a company: THE marketing department, She is responsible for ___ customer service. A / AN / THE / —, — : General business area/function: customer service, He made ___ mistake in the final report. A / AN / THE / —, A : One mistake, mentioned for the first time: A mistake, ___ mistake he made was not serious. A / AN / THE / —, THE : A specific mistake already identified: THE mistake he made, We need ___ information about delivery times. A / AN / THE / —, — : Information is uncountable: We need information, I have ___ appointment with the manager at 2 p.m. A / AN / THE / —, AN : Appointment starts with a vowel sound: AN appointment, She studied ___ economics at university. A / AN / THE / —, — : School/university subjects usually take zero article: study economics, Please turn off ___ lights before you leave the room. A / AN / THE / —, THE : Specific lights in the room: THE lights

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