What should you say when a guest arrives at the hotel?, Good morning/Good afternoon! Welcome!, What do you want?, Just wait there., I don't know., What is the best way to handle an angry guest?, Ignore the guest., Argue with the guest., Stay calm, listen, and help solve the problem., Tell the guest to leave., Why is personal hygiene important when working in a restaurant?, To look fashionable., To help keep food safe and maintain cleanliness., To finish work faster., To impress other employees., What should you do before preparing or serving food?, Check your phone., Wash your hands properly., Taste the food first., Touch your hair., What is the main purpose of good customer service in hospitality?, To make guests feel welcomed, satisfied, and valued., To finish serving guests quickly., To make guests spend more money., To avoid talking to guests., Which department is mainly responsible for cleaning and preparing guest rooms?, Front Office, Food and Beverage, Housekeeping, Accounting, Which skill is important for someone working in the hospitality industry?, Ignoring customers, Good communication, Being rude to guests, Avoiding teamwork, A guest asks you for directions inside the hotel. What should you do?, Ignore the guest., Tell the guest to find it alone., Politely give clear directions and assist if needed., Point somewhere without explaining., Why is teamwork important in a hotel or restaurant?, Employees can avoid their responsibilities., Employees need to work together to give good service., Employees can work separately all the time., Only the manager needs to work., If you make a mistake while serving a guest, what should you do?, Pretend nothing happened., Blame another employee., Leave the guest without explaining., Apologize politely and correct the mistake.

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