Reporting the problem, We've run into a problem with…, There's been a delay on our end with…, Unfortunately, things haven't gone as planned with…, Explaining the cause, This happened because…, We didn't expect… which caused…, Looking back, we underestimated…, Proposing next steps, To fix this, we're going to…, Going forward, we plan to…, We need around [X weeks] to…, We'd suggest… as the next step.

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