What is Change Evaluation?, Checking whether a service change performs well., State TWO purposes of Change Evaluation., 1.To evaluate service performance 2. To evaluate its impact on business outcomes, List FOUR inputs of Change Evaluation., RFC, Service Design Package, Service Acceptance Criteria, Test plans and results, Identify the output of Change Evaluation, Evaluation Report, Name FOUR components of an Evaluation Report, Risk profile, Deviation Report, Qualification and Validation Statement, Recommendation, Differentiate between predicted and actual performance, Predicted is expected performance, while actual is performance after a change., What is change in ITIL, Adding, modifying, or removing anything that affects IT services., Describe the function of an Evaluation Report., It shows the results of evaluating a service change., What are the things considered during Change Evaluation., Business outcomes and IT infrastructure, How does Change Evaluation help an organization?, It helps determine whether a service change performs acceptably.

CHANGE EVALUATION

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