speak more loudly, I’m in a train station, and it’s very noisy. I can’t hear you very well. Can you speak up?, the voice is on and off, Oh no! We’re going through a tunnel, and you’re starting to break up! I only heard the first part of what you said., answer the phone, The phone’s ringing. If he’s not busy, he’ll pick it up., end the call, If you get a wrong number, just say you’re sorry and hang up., connect someone on their personal line, Yes, Ms. Smith is available. I’ll put you through to her., make contact with the person you are calling, I tried and tried to call the school, but I couldn’t get through to anyone. I’ll send them an email instead., wait (informal), You want to speak to my brother? OK, hang on a second., wait (formal), Could I just ask you to hold on a moment while I see if the manager is available?.

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