DO: ask open questions to understand the customer, speak calmly, make eye contact, repeat backt o customer to ensure you have understood correctly, use open body language, Don't: talk over the customer, raise your voice, make a promise you can't deliver, get distracted by other queries, leave the customer, fold your arms,

Tauler de classificació

Estil visual

Opcions

Canvia de fonament

Restaurar desada automàtica: ?