A healthcare provider informs a patient and their family of a medical error that caused harm, and provides information on what steps will be taken to prevent similar errors from occurring in the future - Duty of candour, A healthcare provider takes the time to listen to and understand the patient's unique concerns and goals, and involves them in decision-making about their care. - Person-centred care, Treating patients with kindness, empathy, and non-judgmental attitudes, regardless of their background or condition, shows a respect for their inherent worth and value as human beings. - Dignity and respect, A healthcare provider explains a surgical procedure to a patient, including the potential risks and benefits, and the patient agrees to the procedure - Consent, A nurse demonstrates expertise in the administration of medications, by accurately calculating dosages, identifying potential adverse reactions, and following appropriate medication administration procedures - Staff are fit and competent, A hospital or healthcare facility provides patients and their families with a clear and accessible way to make a complaint or raise a concern. This could include a dedicated phone line, email address, or online portal. - Complaints systems,

CQC Regulations 2009

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