Good morning, Catherine speaking. How may I direct your call?, Hello, I would like to speak to the sales team about a defective product I received., Oh that's too bad about the product! I completely understand. Let me transfer you directly., Thank you. Do you know the reimbursement policies for unused, defective products?, Oh, unfortunately I don't have that knowledge at the moment. I recommend that you ask the sales team directly. They would have more information., No worries, you've been very helpful already. Thanks a lot!, My pleasure, sir. Please hold while I transfer your call.,

Defective product scramble

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