Test understanding: What do you mean by…?, Sorry, I’m not quite with you., How do you mean exactly?, Encourage: Right, I’m with you. Good point., Inquire: How is it going to affect…?, But wouldn’t that mean…?, Okay, fine. Just one question., Summarize: So, what you’re saying is …, It sounds like you think…, Okay, so the way you see it is …,

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