Do: Stay calm and listen carefully., Reassure the young person they did the right thing by telling you., Record the disclosure using the young person’s own words., Report the disclosure as per your safeguarding policy — without delay., Allow the young person time to speak at their own pace., Tell the young person what will happen next in a simple and honest way., Make sure you’re somewhere the young person feels safe and heard., Use open body language and a calm tone., Support the young person emotionally without making promises you can’t keep., Ask your manager for emotional support or supervision afterward., Mention the disclosure to a colleague in a shared handover., Don't: Promise to keep the information a secret., Ask leading questions like “Did he force you?”, Talk about the disclosure in the staffroom during break., Press for lots of details “so you can understand the full picture.”, Tell the young person they must be mistaken., Share your personal experience of abuse with the young person., Express shock or anger, especially directed at the alleged abuser., Delay writing anything down until you get home., Tell the young person you don’t believe them., Confront the alleged abuser before reporting., Reassure the young person that the abuser will be punished.,

Managing Disclosures

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