Google DNS is?, 163.121.128.134 , 163.121.128.135, 1.1.1.1 , 1.0.0.1, 8.8.8.8 , 8.8.4.4, Browsing certain site case If CST was the owner of the website and reserve domain/ Hosting with WE CCA Right action?, Transfer CST to Option Pack Q, Transfer CST To Mail&Domain Q, Inform CST the problem in his site , Continue T.S, Way of communication for Browsing case (All Sites - Certain Sites), Call Only, Call or Massage, Call and Massage and Rerecorded Massage, Call Or Massage Or Recorded Massage, Customer Follow up escalated ticket (Browsing all sites) but it passed SLA, so right SR:, FBB Tech Problem >> Browsing - All Sites >> Follow UP, FBB Tech Problem >> Browsing - All Sites >> Follow UP After SLA, FBB Tech Problem >> Browsing - All Sites >> Follow UP After Re-Escalation - After SLA, FBB Tech Problem >> Browsing - Certain Site >> Follow UP After SLA, Delayed SLA for Browsing - All sites:, 2 H, 2 : 5 H, 72 H, 72 WH, SLA while escalation case No AAA Profile in NST, 2 H, 72 H, 72 WH, customer can open YouTube / Facebook but contents doesn’t appear, CCA Right action ………., Follow Normal T.S, IF CPE accessed try to adjust MTU and DNS (Google DNS), Restart Port, Internet not working and Customer input that he paid the package bill within 24 hours, and line is Active on BSS, and Get Online Service in matrix Not Blocked (For TDM lines) and for Other lines --> Get Online Service on CST 360 Not Blocked CCA Right action:, Follow Normal T.S as Browsing Case, Inform CST To Wait 24 H, Restart Port, Escalation browsing certain site case TT will be:, Broadband->Technical->ADSL/VDSL->I Care->Browsing., Broadband->Technical->ADSL/VDSL->CC Online Support->Browsing., If CST has Browsing certain site case related to social websites CCA Right action:, Escalate to SLS, Reset and Reconfigure, Add Google DNS On CPE Page, Adjust MTU.
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