Complaining, I’m sorry, but there’s been a mistake with ..., I’m afraid that there’s a problem with …, There seems to be a problem with …, Can I see your …, please?, I’d like to make a complaint., Responding and offering solutions, I’m very sorry about that., Unfortunately, we can’t …, We’ll give you …, Giving reasons for complaints, The problem is …, The … doesn’t work., The … is broken., I’ve been waiting for …, Asking for action, I’d like to cancel the order/get a refund/speak to the manager, please., I’d like you to (change it for a new one)., Please could you (bring the bill)?

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