Do we offer Gap insurance?, No, Yes, Can we request a ACH payment refund sent back to the acct?, We only do check refunds, We can ask BO to send the money to card linked to that bank act., Yes, we just send a PRQ, Only if the amount is equal or less to last payment received., Do we need to ask the NI if the second Ni or spouse is aware of the cancelation of the policy?, True, False, which RA documents do we review when a Ni says they are recording the call?, 250510191518617, 250509230647723, 200917105516860, 250511041531853, chose an example of acceptable proof of marriage?, Marriage Affidavit & and travel records, Photographic Evidence & Social Security Cards, Current joint state or federal tax filing & utility bill in both names, Marriage license & Certificate of Domestic Partnership, what effective date should we use to cancel the policy when we have a deceased NI that was in the hospital for a month?, Date of the call, Backdate to when he stopped using the vehicle, Date of death, Ask the executer for a preferred date, If we do a 85% payment to avoid the cancelation of the policy. Does the remaining balance roll over to the next payment?, Yes, No, Only if the remaining balance due is equal or less than the late fee, Only if the remaining balance is greater than the late fee amount, What could be the next step if we have an error message wen trying to generate the DD code?, Prod ticket, Do a blank endorsement and attempt to generate the code again, Call QQ so they can send it, Remove DD and add it back, PA offers SR-22 filings, True, False, How much time can we wait on hold before doing a cold transfer to FL licensed ISR line?, I always do a warm transfer, 5 Minutes, I transfer as soon as the NI states its an endorsement, Wait 30 seconds–1 minute before completing a cold transfer, We always recommend reinstating a policy with lapse if the system allows us to?, Yes, no, Why is DD grayed out in a new quote?, Ni had it before and had met the minimum Requirements, Its a system error we have to send a Prod ticket, Ni is suggested to have to improve their driving behaviors, Ni will not get the discount, We can backdate the removal of a vehicle if NI says it was declared TL but damage extent on the claim doesn't say TL, True, False, One of the following options isn't an FL exception to cancel within the first 60 days, Duplicate coverage has been obtained under another policy.duplicate coverage has been obtained under another policy., Insured never took possession of the vehicle., The transmission went out so vehicle is temporarily not operablethe transmission went out so vehicle is temporarily not operable, Ownership of the insured vehicle is transferred to another party, What can we accept as proof to remove a Non Renewal because of vehicle usage for Uber/ Lift two days a week?, Screenshot of the app showing session is no longer available, Notarized letter stating ni no longer works for uber/liftnotarized letter stating ni no longer works for uber/lift, Make a conference call with Uber/lift to get verbal confirmation, Letter from Uber/lift stating ni is no longer associated to them., We transfer policy's that show Nat gen RV in the affinity group to Good Sam, True, False, what is the time frame to send over a reissued stale dated refund check, 24-48hrs, We can't provide a specific time frame, 10 business days, 5-7 bussines days, can we process a payment for the insured if he wants to pay with a card under a different name?, unless it's a rated driver, yes, as a onetime payment, only if we get the cardholder consent, No, We accept cargo vans in a PPA policy, Yes, No, Where can we find the NAIC code?, DEC PAGE, LOE, ID CARDS, LOC, How much time does it take for BO to send a settlement breakdown letter?, 24-48hrs, 5-7 business days, Bo doesn't generate those letters, Up to 10 business days, in what section of the policy can we find out why there was an increase of premium for the renewal?, Billing tab, View Comparisons, Consumer reports, Payment schedule, What RA document do we look for when we have to read the SNL?, 250510200639790, 250510205937783, 250509213714790, 250510012516760, If the policy is under paperless will this stop all correspondence to be sent to the NI address?, Yes, No, Where do we refer the agent if they are calling to ask about Nat Gen Rewards?, AgentRewards@ngic.com., 877-558-2646, Local sales rep or NatGenrewards@ngic.com, Store manager, Where can we find what limits does the insured have for Towing reimbursement per term?, UW guide, Coverages, Letter of coverage, dec page, Can we accept proof of a prior policy with the same agency for an Agency Tranfer ToDo, True, False, Can we manually unlock a policy if it shows resolved OOS conflict in the ''I need to ..'' section?, No, we have to send a PRQ to unlock the policy, No, I call QQ, Yes, we just follow the endorsement., No, only back office can unlock it, what is the minimum completion on CSAT?, 50%, 75%, 35%, 25%, What type of policy is this? Mary Barton - 2033647112 - 00, Preferred, Custom 360, PPA, CV.

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