1. Stick to your ____. 2. Don't use words that are ____ to what you're saying. 3. Avoid using weaker____ verbs, such as "should", "would", etc. 4. Use "____" statements. 5. Create clear ____. 6. Use a ____ statement to express your core values. 7. Use "____" before an assertive statement to sound more empathetic.

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