Sorry, could you repeat that? - Sure, my plain is on Monday at 6:30 am, I didn't quite catch that - I'll say it again. We need 10 000 units., Could you speak up, please? - Sure, is that better., Could you spell that, please? - It's D-A-N-I-E-L-S. Daniels., Could you give me some more details, please? - The meeting will be held in our head office on Friday May 16 at 10:00 am. The agenda will be sent to you shortly., Could you clarify that? - Sure, a "roll-out" is a nation wide expansion., Sorry, it's a bad line. Can I call you back? - sure, maybe next time we'll get a better line., Let me just summarise... - You are not satisfied with your purchase and want to return the goods and receive a refund.,

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