follow-up question - question which is related to what the other person just said, open-end question - A question which cannot be answered by a YES or a NO, synonym - a word with a similar meaning, preparation to a conversation - gathering/ trying to recall facts, knowledge before a conversation, listen actively - to show interest for what is said as well as a positive body language, include others in a conversation - getting others to participate in a conversation, ask for clarification - ask questions that get the other person to explain what they meant,

The Art of Holding a Conversation

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