Identify the Problem: Gathering information, Questioning users, Identifying symptoms, Determine if anything has changed, Establish a Theory of Probable Cause: Questioning the obvious, Considering multiple approaches, Make a list of all possible causes, Research the symptoms , Test the Theory to Determine the Cause: Confirm the theory, Re-establish new theory or escalate, Call an Expert, Determine the next steps to resolve the problem, Establish a Plan of Action and Implement the Solution: Build the plan, Refer to vendor instructions, Identify potential effects, Fix the issue, Help from third party if necessary , Verify Full System Functionality and Implement Preventive Measures: It's not fixed until it's really fixed, Implement preventative measures, Have the customer confirm the fix, Document Findings: Record all actions and steps taken, Record results and outcomes, Consider a formal database/ record, Record changes and updates,
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Testout 2.7.2 COMPTIA Troubleshooting Methodology detailed practice
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