Good selling techniques: Good product knowledge, Good service knowledge, Knowing why you are recommending the service or product, Avoiding jargon, Allowing client timet o ask questions, Recognising positive selling signals, Not taking it personally if the client does not take your advice, Bad selling techniques: Hard selling the product, Giving the client incorrect information to secure a sale, Talling over the client, Continuing to discuss a service or product when the client is not interested,

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