1 - What factors determine whether a disagreement at work develops into a full-blown feud?, 2 - List four typical causes of workplace conflict mentioned in the presentation., 3 - How can unresolved conflicts affect employee morale and productivity?, 4 - Why is it important to deal quickly and effectively with workplace conflicts?, 5 - Give an example of a conflict between an employer and an employee and explain how it might be resolved., 6 - How might conflicts between employees require a different approach than conflicts between a customer and an employer?, 7 - Which parties might require mediation or union involvement to resolve a conflict?, 8 - Explain the role of the employer in resolving conflicts between employees., 9 - How can professional bodies be involved in workplace conflicts?, 10 - Name three negative consequences of poor communication within a company., 11 - How can poor communication affect responsibility and accountability among staff?, 12 - Explain how poor communication can lead to workplace stress and frustration., 13 - What are the potential consequences of poor communication between a company and its customers?, 14 - How can poor communication result in material wastage and misinterpreted instructions?, 15 - Why is maintaining good communication important for company-client relationships?,

Unit 210 - Communitcations - Level 2 - Conflict Resolution

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