Good times to greet customers: When a customer comes into the shop, A customer looks confused, A customer is looking around, A customer makes eye contact with you, When they approach the till / counter, After they’ve browsed for a while, Bad times to greet customers: A customer is on the phone, A customer is speaking to a friend, When another worker is speaking with them, Just as they walk in the door (before they’re ready), In private or inappropriate areas, When they’re examining a product closely,

2.2 Identify different times and situations when customers should be greeted.

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