Have you ever bought a product that was completely different from what was advertised? What happened?, Have you ever received a damaged or defective product? How did you deal with the company?, When you make a complaint, do you usually ask for a refund, replacement, repair, or compensation? Why?, Have you ever had to complain more than once before a company took your problem seriously? What was the experience like?, What is the worst customer service you have ever experienced when complaining about a product?, Have you ever decided not to complain, even though you were unhappy with a product? Why?, Have you ever written a negative review because a company refused to solve your problem? What did you say?, What would make you stop buying from a company permanently after receiving a bad product?, Have you ever complained about a product and then received better service than you expected? What happened?, If a company offered you a free product instead of a refund, would you accept it after a serious problem? Why or why not?

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