Your flight on Thursday has been delayed for three hours due to the weather. I’m very sorry about that., I see you paid $150 on September 5 for extra baggage and a seat. Let me review that for you., Your booking confirmation from March 15 is under the number C3149. Is that correct?, I understand you want to change your return date from Monday, July 23. Let’s look at your options., I see an extra $50 charge on your booking from last Friday. Let me check why that was added., I’m sorry your bag didn’t arrive on flight 1500. Let’s file a report and locate it., It looks like you tried to change your booking on Tuesday but had an error. I can help with that now., Your payment from August 10 didn’t go through. Let’s process that together., Your flight on Sunday at 10:30 AM is showing the wrong destination. Let me fix that for you., I see you called twice about your refund for the $75 charge. Let me provide a clear answer now..

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