Calling a Specialist & Describing the Problem, I’m calling because I have a problem at home., I’m having an issue with the electricity / plumbing / heating., I have a burst pipe in my kitchen., There’s no power at all in my flat., My washing machine won’t switch on., My boiler has stopped working., I don’t have any hot water or heating., The drain is completely blocked., The water isn’t draining at all., Greeting the Specialist & Showing the Problem, Hi, thanks for coming., Thanks for coming on such short notice., I really appreciate you coming today., Let me show you where the problem is., The issue is in the kitchen / bathroom., It’s just over here., This is where the leak started., Explaining What Happened (Details & Timing), The problem started this morning / last night., It happened suddenly., It stopped working without any warning., I tried restarting it, but it didn’t help., I turned off the main water supply., The floor was completely wet., It’s been getting worse over the last few days., There’s a strong/bad smell coming from it., Payment, Price & Polite Closing, How much will it cost altogether?, The total comes to £90, including labor and materials., That’s fine., I’ll pay by card, please., Can I get a receipt, please?, Could you email me the receipt?, Thanks for sorting that out., I really appreciate your help..

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