to put someone at ease, to make (someone) feel calm and relaxed, to listen enthusiastically, to listen with excitement and eagerness, to establish shared interests, to find a hobby or topic that you and another person (or people) are both interested in, to ask appropriate questions, ask questions that are suitable to a situation , to have a misunderstanding, to have a disagreement or a slight argument, to have some awkward silences, to have an uncomfortable pause in a conversation or presentation, to make small talk, to make a polite conversation about unimportant or uncontroversial matters, to make a good impression, to impress; to create a good feeling, to give people a good opinion, to tell an entertaining story, to tell an interesting and engaging story , to offend someone, to cause sb to feel upset, annoyed, to dominate the conversation, to not allow anyone to speak, to ignore other people in a conversation , to hit it off with someone, to like someone and become friendly immediately.

Communication

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