Chatter, It is used to request action, input or decisions., notes, It is used to document actions already taken, call log, Always document client calls in the..., conversations, Go to.... to send a reminder text message, Details, There you will be able to find general infromation about the client, including the case type and Case subtype, PIN, Before making the call, make sure you have identified the client´s..., 21, The T3 can´t be over..., I-130, It is an immigrant family petition made by a U.S citizen or permanent resident to help an eligible relative immigrate to the US, OVERDUE, If the client is..., meaning the case has a status "O", 30, Text message should be sent...minutes before the call, Nogales, It is one of the most popular borders., google maps, Usually, clients remember the last city they were in Mexico, or near the border, so you can always use..., FAQ, Having this document open will help you through your call if the CL has questions, Accurint, We should check if one of these 2 documents is on the Cl's file before knowing what stage we should move it to, EDIT, If the client provided new info click on... in the consult note., 13, The EQ will be perfomred by calling the main applicant only if the derivative is under... years old., Kids questionnaire, If the Derivative is from 14 to 18 y/o we will be performing EQ and the...., RFE, Specify if the Declaration task is for T1, T2, T3 etc..., 72, How many hours do you have to retrieve missing information?

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