You are at work and the printer is broken just before an important meeting. Explain the problem and suggest a solution., A customer at your workplace received the wrong order. Describe how you would solve the situation., Your bank card does not work at the ATM. Talk about what you would do to fix the problem., There is a mistake in your bank account statement. Explain how you would report it and ask for help., At the airport, your flight is delayed and you will miss your connection. Discuss your options and choose the best solution., Your luggage is missing after you arrive at the airport. Explain how you would solve the problem., You buy a shirt in a shopping centre, but when you get home you see it is damaged. Describe what you would say and do., The shopping centre is about to close, but you urgently need to buy medicine from a shop inside. Explain the situation and solve the problem., At the petrol station, you realize you forgot your wallet after filling your car with fuel. Explain how you would handle the situation., The petrol pump stops working while you are using it. Describe the problem and what you would do next., You need to report that your bicycle was stolen, so you go to the police station. Explain the problem clearly and answer questions., You lost your passport and need help at the police station. Describe the situation and ask what to do next., At school, two classmates have had an argument during a group project. Explain how you would help them solve the problem., You missed an important exam at school because you were sick. Discuss how you would explain the situation and ask for another chance., You are in court because of a small traffic problem and need to explain what happened. Describe the situation clearly and politely., You are asked to be a witness in court, but you are nervous and do not understand the process. Explain your concerns and ask for help., At work, your colleague is often late and it affects the team. Discuss the problem and suggest a fair solution., At the bank, the queue is very long and you may be late for another appointment. Explain how you would deal with the situation., At the airport, an airline worker tells you your hand luggage is too heavy. Discuss the problem and decide what to do., In a shopping centre, a child is crying because they cannot find their parent. Explain how you would help solve the problem., At the petrol station, another driver has parked in front of the pump and blocked your car. Describe how you would solve this politely., At the police station, your phone was stolen and someone is using it to send messages. Explain the problem and ask for advice., At school, the classroom is too noisy to study. Talk about how you would solve the problem with your teacher and classmates., You are called to court, but the letter has the wrong name and address details. Explain the mistake and how you would correct it., At work, your computer crashes and you lose an important document. Describe the problem and suggest possible solutions., At the bank, you want to transfer money, but the online system is not working. Explain what you would do., At the airport, you arrive at the gate and find it has changed at the last minute. Describe how you would solve the problem., In a shopping centre, you are charged twice for the same item. Explain how you would deal with the cashier or manager., At the petrol station, you accidentally put the wrong fuel in your car. Explain the situation and ask for help., At school, you and your classmates need to choose a class trip, but everyone wants something different. Discuss how to make a decision and solve the problem.

Problems 2- B1

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