Same day over 50 miles, can we make it?, No, we can not, Of course we can´t deny the reservation, Discharge, the patient is calling...., Of course!, Tell the patient to call their insurance, Only the patient´s relative can call, inform the patient that he needs to ask the doctor´s office to call R2MD, Second companion we only schedule for free if......, She/He is a nurse or HHA, He/She is older than 15 years, He/She is 13 YO or younger, A and B are correct, A default provider We don´t change it to NONE if...., MCT, T2, Trip2, Uber and Centrum, An external provider we don´t change it, Have to call assistance to get the auth to change it, B and A are correct, A Simply patient is calling to make a reservation and you realize that the IVR is NONE..., I don´t do anything, Offer to active the IVR, Inform the patient to call Optimum, The driver will call the member anyway, The confirmation dpt is not available, Call 911, If the member requests to travel alone..., We don´t do that, Put a note and inform it´s not guaranteed, Change the provider to Uber, Transfer to FCC, Simply profile is under the mother´s name, and needs a trip for her baby, Ask for the patient´s age,if she/he is 4 months old or younger make the reservation, If the baby is older, inform the mother we cannot make the reservation, A and B are correct, Just make the reservation and send an email, If patient goes to the nephrologist what should I choose on the reason for transport?, ENT, Respitratory services, Specialist and put the name on the dispatch comments, OBGYN, If the member is going to a PCP what should I choose on the Modifier tab?, Adult day care, Diagnostic, Skilled nursing facility, Doctor office, When to activate the Special requirement?, The patient will travel with a companion, The patient will travel on Stretcher AND with his OWN portable oxygen (Write on Dispatch and PU instructions note this information)., The patient is regular, however he/she needs a lift to get into the vehicle, you must set wheelchair as the level of service, and write on Dispatch and PU instructions note this information, Example: Member needs a van with a lift., Patient has Covid, We never activate that tab, A, B and D are correct, Patient calls to make a reservation but does not have the Drop Off address, Help the member to get it, If member does not have that information, we can not make it, We only need the PU location, With the phone you´ll get the info, Member has 3 profiles, Simply, Freedom and FCC..., Make the reservation with FCC always, We only receive Freedom, Ask the member which profile will use, Hung up the call, Patient does not speaki English nor Spanish what would you do?, Have the member to call their consulate, Call the interpreter line and request for service, Don´t help the member you do not speak their language, Go to google and translate the call, Patient needs to pick up medications and the pharmacy is over 10 miles distance, Just make the resevation, Suggest the member that you´ll help him to get a less than 10 miles pharmacy, Don´t suggest anything, Set the trip as non-medical, We only activate the trip confirmed when...., The trip is for within a year, When the trip is for today or tomorrow, When trip is cancelled, When the trip was assigned to internal providers.

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