1) If you loose a key report it to the a) Laundry worker b) Executive Housekeeper c) Public Space Cleaner d) Houseman 2) The room __________ sheet lists all the rooms that each guestroom attendant needs to clean during his or her shift a) Code b) Status c) Assignment d) Distribution 3) Glass cleaner is used to remove stains and kill bacteria a) True b) False 4) Examples of amenities are: a) magazines, guest comment cards and hand lotions b) valet laundry bags, hand lotions and room service menus c) guest comment cards, room service menus, sewing kit d) toothbrushes bathrobes and slippers 5) Which of the following is the correct cleaning sequence a) Strip the bed, clean the bathroom, dust b) Strip the bed, vaccuum, clean the bathroom c) Clean window sills, clean the bathroom vacuum d) Clean window sills, vacuum, dust 6) Why should you strip the bed right away when you enter the guestroom a) Stripping the bed allows it to air while you clean the room b) Stripping the bed prevents you from spilling cleaning on and ruining the bedspread c) Stripping the bed prevents you from catching the bedspread in the vacuum when you are vacuuming the carpet  7) Which of the following are room status codes? a) Do not disturb, stayovers, dead rooms b) No-service, do not disturb, VIP c) Stayover rooms, late check-out rooms, bucket rooms 8) Guest bathroom amenities do not include a bar of soap a) True b) False 9) The ultimate goal of the guestroom attendant is making sure the property's public spaces are clean, neatly arranged, and inviting at all times a) True b) False 10) Flipping and rotating a mattress should be done each time the bed is made a) True b) False

Housekeeping

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Trykke
Integrere

Rangliste

Visuel stil

Indstillinger

Skift skabelon

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