1) City & Guilds are an awarding body a) Yes b) No 2) Which organizations code of practice do Hairdressers and Beauticians follow? a) Habia b) City & Guilds c) National Hairdressers Federation d) Hair & Beauty council 3) Which of the following is NOT a career guidance service? a) School b) Connextions c) Automobile Association d) Citizens Advice Bureau 4) Which of the following would typically be undertaken by a salon receptionist a) Greeting clients b) Taking Payments c) Putting hair up d) Dealing with customer complaits e) Hiring and firing

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