1) Collective behavior: a) is social behavior that is relatively unorganized, spontaneous, and unpredictable and occurs b) is controlled by social norms and are essential for social order 2) Institutional behavior: a) is social behavior that is relatively unorganized, spontaneous, and unpredictable and occurs outside these norms. b) which occurs in a well-organized, rather predictable way. Institutional behavior is frequent and regular

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