1) Good afternoon! Welcome to Omega Airlines - I'm Linda, how can I help you? a) I'd like to check in for my flight to London, please. b) Thank you for the assistence, Linda! 2) Great! Can I please see your passport first? a) Sure, here you go! b) Seat 4, aisle F... got it! 3) Good. Now all I need is either your boarding ticket or your ID. a) Please, have my ID. b) In which direction is the VIP Lounge? 4) I see you're checking in for flight AF102. Would you like an aisle seat or a window seat? a) Yes, please. b) A window seat, please. 5) I also see you're in a connecting flight to Lisbon - would you like a meal on both flights? a) On both of them, please. b) No, two bags are enough. 6) All set, Ms. Muller! You're on seat F6. Have a good flight! a) Thank you for your assistence, Linda! b) Have a pleasent journey!

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