Answer the phone, Good morning. This is Ma Laura., Introduce yourself & company, Good morning. This is Juan Perez from HP., Ask to speak to XYZ about a meeting, I´d like to talk to XYZ about a meeting next week. , Suggest a date to meet, What about Tuesday at 4?, Date is inconvenient, I´m sorry I´m busy on Tuesday., Suggest another day, Ok. How about Friday? Same time?, Agree. Suggest place, That sounds great. Where shall we meet? My office or yours?, Decide on place to meet, Sorry. I prefer Zoom, Confirm arrangement, So we are meeting on Zoom on Friday at 4, End conversation, That´s ok. Bye- bye. .

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