1. Can you give an example of a very ____ problem you had at work? 2. Have you had a line manager who showed ____ (positive meaning)? What did they do? 3. What steps do you take at work to ____ problems from happening at work? 4. Can you give an example of when you had to ____ other people in your office when there was a problem? 5. Can you give an example of when ____ action leads to problems at work? 6. Give an example of a time when a decision or an action ____fired ?

Speaking - leading in a crisis

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