to give orders, to make a suggestion, to judge people's abilities, to manage people, to plan ahead, to respond to all suggestions from staff, to communicate with smb clearly, to listen to all suggestions from staff, to deal with problems quickly, to believe in one's employees' abilities, to delegate to a deputy, to invest in regular training courses for employees, to report to smb, to report on smth/sb, to apologise for sth/sb, to apologise to smb, to talk about smth/sb, to talk to smb, to argue with smb, to argue about smth/sb

Unit 10.1

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