Recommend a Brand or Model, I recommend Samsung., You should buy this model., It's good value for money., I think this one is better., Collocations for Using Electronic Devices, download a file, connect to Wi-Fi, plug in the charger, update the software, charge the battery, Express Sympathy, I'm sorry to hear that., That's too bad., What a shame., I hope it gets fixed soon., That must be frustrating., Complain When Things Don't Work, It stopped working., It makes a strange noise., It doesn't charge., The battery dies quickly., Telephone Language, Hello, how can I help you?, May I speak to the manager?, Could you repeat that, please?, I'll check that for you., Please hold for a moment., Thank you for calling., Respond, I'll send someone right away., We'll fix it immediately., Let me check., I'll replace it., Thanks for telling us., We apologize for the problem.

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Problems - Making suggestions
Problems - Making suggestions
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Gadgets and technical problems
Gadgets and technical problems
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Problems - giving advice
Problems - giving advice
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Customer service expressions
Customer service expressions
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Expressing concern/ sympathy/ giving advice/ responding (situations)
Expressing concern/ sympathy/ giving advice/ responding (situations)
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Solutions Pre-Intermediate 9G Making a complaint - dialogues
Solutions Pre-Intermediate 9G Making a complaint - dialogues
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Project 3 Unit 6A What's wrong? Give some advice. Make dialogues.
Project 3 Unit 6A What's wrong? Give some advice. Make dialogues.
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Match game - customer service language
Match game - customer service language
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