If you are the ... , colleagues regularly ask you for advice., go-to person, repeat customer, go with person, Businesses often ... when a new trend becomes popular., deliver on their plate, jump on the bandwagon, Successful companies always try to .... their promises., deliver on, call out for, The charity decided to ... donations and volunteers., call out for, bargain with, Our company’s excellent customer service gives us a ________ edge over our rivals., competition, competitive, competing, Unexpected technical problems caused the entire project to go ________., off track, out track, away track, The new advertising campaign had a ________ effect on sales in other regions., knock-down, knock-on, knock-up, Managers should ________ employees by allowing them to make important decisions., tackle, stifle, empower, Regular training contributes ________ the professional development of our employees., with, on, to, Small businesses often struggle to keep up ________ changing customer expectations., on, with, for, We rely ________ accurate data when making important business decisions., on, with, to, Our organisation always strives ________ excellence in customer service., above, with, for, The company is constantly seeking ________ new ways to reduce its operating costs., out, in, on, By the time the client arrived, our team ________ the presentation., was preparing, had prepared, has prepared, They ________ the contract for two hours before they finally reached an agreement., have negotiated, were negotiating, had been negotiating, Since launching the new product, the company ________ three new branches., opened, had opened, has opened, I ________ this financial report since nine o’clock, and I still haven’t finished it., have been writing, had written, was writing, At three o’clock yesterday, the manager ________ with the board of directors., had met, was meeting, has met, ________ with a particularly demanding customer?, Have you ever dealt, Had you ever been dealing, Were you ever dealing, These days, more employees ________ from home while the office is being renovated., work, are working, keep to work, My colleague ________ my computer without asking. It’s really annoying!, is always using, always is using, keeps always to use, When I worked in the city centre, I ________ the underground to work every morning., used to take, would take, both, After a few weeks in her new position, she ________ in front of large audiences., is getting used to speaking, is getting used to speak, used to speak, By the end of this quarter, the company ________ its new online platform., will launch, will have launched, will be launch, At this time tomorrow, we ________ the final details of the contract., will have discussed, will discussing, will be discussing, The manager regrets ________ confidential information with a competitor., to have shared, having been shared, having shared, The employees appreciated ________ additional time to complete the project., to have been giving, having been given, having given, The consultant appears ________ the client’s instructions., both, to have misunderstood, to misunderstand, ________ that the new policy will improve employee productivity., It is believed, It has believing, It believes, The director is reported ________ a merger with another company., to considering, to have considered, to be considering, ________ any further assistance, please contact our customer service department., Should you require, If should you require, Unless you require, The new training programme has led to a ________ in employee performance., noticeable improvement, closer look, sustained cost, Before making a final decision, we should ________ at the latest financial figures., dive into, take a closer look, contribute, The team has been making a ________ to improve the quality of its services., sceptical effort, sustained effort, noticeable look, Let’s ________ the survey results and identify the main customer concerns., dive into, reduce overhead costs, particularly appreciate, The company needs to ________ without negatively affecting product quality., contribute to success, take a closer look, reduce overhead costs

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