Create space, and resist the knee-jerk reaction. That pause gives you room to choose how you respond, instead of just reacting. Responding is emotionally mature behavior; reacting is driven by stress., A quick, automatic response made without thinking carefully, A well-thought-out response, Don’t reciprocate negative behaviors. Easier said than done, but try to keep away from reacting with anger to an angry person., to respond to someone's action by behaving in the same way toward them, to deliberately ignore someone's behavior in order to avoid an argument, Don’t downplay people's feelings. Expressions such as “calm down” and “it’s nothing” are unhelpful and can worsen the difficult situation., To deliberately ignore someone or something so that it is not discussed at all., To make something seem less important, serious, or significant than it really is., Don’t get defensive. Taking criticism with a grain of salt is easier when you dissociate the person and the behavior. Don’t take criticism personally. Instead, try to understand it as coming out from the other person’s perspective., To accept something completely and act on it right away, especially when it comes from someone you trust., To not take something too seriously or believe it entirely, because it may be exaggerated, biased, or incomplete., Overreacting can spoil your relationships not only with the person in question but the whole team. Breathing helps with managing an overly emotional response in tense situations., to an excessive degree; more than is reasonable, in a way that is honest and direct, even if blunt, Everyone wants to be heard and acknowledged. Try not to interrupt and be patient to truly hear where the other person is coming from., to completely agree with someone's opinion or decision, to show that you have noticed or accepted something, especially someone's feelings, Don’t mock or act with contempt. Show respect, calmness, and dignity., to make fun of someone, often unkindly, To burst in tears, Don’t mock or act with contempt. Show respect, calmness, and dignity., a strong feeling that someone deserves no respect, A feeling of sadness, especially when you empathize with someone

Difficult communicators

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