Polite request, I was wondering if we could..., Would it be possible to..., I would be grateful if we could..., I would appreciate it if we could..., Polite refusal, Sadly I have something else., I'm so sorry. I'd love to hear more, but I'm late for work!, Unfortunately, now is not a good time., I'm not able to make it this time, sorry., Polite clarification, Could you clarify what you mean by ...?, I'm not sure I understand... Could you explain it to me?, Could you expand on ...?, Can you explain ... a little more, please?

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