kept a cool head, During the crisis, our manager ______ and made very clear decisions., an early bird, John is _____; he always wakes up at 6 a.m. and starts work before everyone else., difficult to get along with, Some new employees find Mark _____ because he often argues and never agrees with the team., a know-it-all, She doesn’t like working with Tom; he’s always _____ and interrupts people to correct them., sucking up to, Many people think he’s ______ his boss, because he always brings her coffee and agrees with everything she says., to build rapport, It’s important ______ for salespeople with their clients, so they need to listen carefully and show interest., came across, He tried to be friendly, but he ____ as unfriendly, because he spoke too quickly and didn’t smile., took a dislike to, Julia _____ the new colleague immediately, even though she didn’t know why.

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