Communication - the transferring of a message from the sender to the receiver, who understands the message., Message - the information or instructions being passed by the sender to the receiver., Internal communication - is communication between members of the same organization, External communication - is communication between the organization and other organisations or individuals., transmitter or sender of the message - is the person starting off the process of sending the message., medium of communication - is the method used to send a message, for example, a letter is a method of written communication and a meeting is a method of verbal communication., receiver - is the person who receives the message, Feedback - is the reply from the receiver which shows whether the message has arrived, has been understood and, if necessary, has been acted upon., One way communication - involves a message which does not require a response, Two way communication - is when the receiver gives a response to the message and there is a discussion about it., Formal communication - is when messages are sent through established channels using professional language., Informal communication - is when information is sent and received casually using everyday language., Communication barriers - are factors that stop effective communication of messages,

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